Getting it is simple and risk-free. We specialize in enforcing passenger rights against airlines like Avianca. Check your eligibility in 2 minutes.
If your Avianca flight departing from the EU was disrupted due to reasons within the airline’s control—such as technical issues, crew scheduling, or operational decisions—you are protected under European Union Regulation 261/2004 (EU261) and entitled to significant compensation.
You are entitled to compensation if Avianca cancels your flight departing from an EU airport and did not provide you with advance notice at least 14 days before the scheduled departure.
If your Avianca flight arrives at your final destination 3 hours or more later than originally scheduled, you likely qualify for compensation. The amount depends on the distance of your route.
If you were denied boarding on an Avianca flight from an EU airport despite having a valid ticket and checking in on time, typically due to overbooking, you have the right to immediate compensation.
The airline bears the burden of proof. If Avianca claims the delay/cancellation was due to an extraordinary circumstance, they must provide valid evidence to support this claim.
Tip: If your flight is disrupted due to a major, publicly known event (like extreme weather or an air traffic control strike), your first step should be to contact Avianca directly for rebooking or a refund.
If your flight departing from the EU was delayed, canceled, or you were denied boarding for reasons within Avianca’s control (such as routine technical faults, crew scheduling issues, or commercial decisions like overbooking), you almost certainly have a valid claim.
Easy flight compensation makes it simple to check and claim what you’re owed. Our free online assessment takes just minutes, and if you qualify, we handle the entire process for you.
Your claims against Avianca are protected by EU Regulation 261/2004. This powerful law secures your passenger rights in cases of flight disruptions such as delays, cancellations, or denied boarding—regardless of your ticket type, fare class, or whether you booked directly or through a travel agency.
In addition to flight delay/cancellation compensation, you also have rights if your baggage is lost, damaged, or delayed.
If your Avianca flight was disrupted or your baggage was mishandled, we can help you enforce your full rights under EU law.
We verify your eligibility for free in 2 minutes and handle the entire legal and claims process with the airline for you—no forms, no stress, no upfront fees.
If your Avianca flight was delayed, canceled, overbooked, or your luggage was lost or damaged, you have clear rights to financial compensation and assistance.
The easiest way to enforce these rights is with our specialized service. You don’t need to study EU regulations or negotiate with the airline’s customer service.
Here’s how it works:
Be aware: Airlines often first offer travel vouchers or miles as a “gesture of goodwill.” Accepting such offers may require you to sign away your right to the higher, legally mandated cash compensation (up to €600).
Don’t settle for less. Let us secure the full compensation you are owed by law.
Approach the Avianca desk and get written confirmation of the disruption (delay, cancellation, denied boarding). Ask for a signed document stating the reason and the new schedule.
If your luggage is delayed or damaged, file a Property Irregularity Report (PIR) at the Avianca baggage service desk before leaving the airport. This is mandatory for any baggage claim.
Keep digital and physical copies of:
For the fastest, most effective path to your compensation, let us handle it. Our specialists know Avianca’s procedures and EU261 inside out. We manage the entire legal and claims process, so you don’t have to negotiate or fill out complicated forms.
Once a compensation claim is submitted to Avianca for an EU departure, it goes through a standard review process. The airline’s legal and customer relations teams will examine all submitted documents — such as your booking reference, boarding pass, and official proof of the disruption — against their internal policies and the requirements of EU Regulation 261/2004.
That’s why preserving every piece of documentation from your trip is crucial. A missing boarding pass or unclear proof of delay can be used as grounds for denial.
By law, Avianca must provide a substantive response to your complaint within 6 to 8 weeks. However, the entire process—from initial claim to money in your bank account—can sometimes take 3 to 6 months, especially if the claim is contested.
If you work with us, we manage this timeline for you. We handle all follow-ups, ensure deadlines are met, and keep you informed at every stage. You will receive immediate notification of any updates or required actions.
If Avianca rejects your compensation claim, you have the right to appeal. We recommend:
A rejection is not the end of the road. It is a standard tactic used by airlines to filter out passengers who are not persistent. If Avianca rejects your claim, you have strong options:
Easy flight compensation specializes in challenging airline rejections and can manage the entire appeal process for you — significantly increasing your chances of success.
From the moment you sign, we officially become your legal representative and can:
Avianca is not obligated to pay compensation if the disruption was caused by "extraordinary circumstances" — events beyond the airline's control that could not have been avoided even with all reasonable measures. These include:
Compensation is also not owed if:
You may be entitled to €250, €400, or €600 (depending on flight distance) if all these conditions are met:
Compensation amounts based on distance for EU departures:
If your Avianca flight departing from the EU arrives 5 hours or more late, you have two strong rights:
Important: You can choose either the refund or continue with your journey and still claim compensation for the delay.
You are entitled to a full refund of the ticket price (to be paid within 7 days to your original payment method) if:
The deadline (limitation period) varies by country but is typically 3 years from the date of the disrupted flight in EU jurisdictions. However, we strongly recommend submitting your claim as soon as possible because:
