Effective Date: 14 May 2026 Last Updated: 14 May 2026

1. Introduction

This Privacy Policy explains how Easy Flight Com Ltd (“EasyFlightCom”, “Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you use our website, submit a compensation claim, communicate with us, or otherwise interact with our services.
EasyFlightCom provides assistance in pursuing compensation and reimbursement claims against airlines under Regulation (EC) No 261/2004, UK261, the Montreal Convention, and other applicable passenger rights regulations.
We are committed to processing personal data lawfully, fairly, and transparently in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, and applicable data protection laws.
By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Easy Flight Com Ltd Email: easyflightcom@gmail.com Website: www.easyflightcom.com
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Identification Information

• Full name
• Date of birth
• Nationality
• Passport or ID information (when required)
• Signature or authorization documents

3.2 Contact Information

• Email address
• Phone number
• Residential address
• Billing information

3.3 Flight and Travel Information

• Booking references
• Flight numbers
• Boarding passes
• Travel itinerary
• Delay or cancellation details
• Baggage claim information
• Airline correspondence

3.4 Financial Information

• Bank account details
• IBAN
• Payment method information
• Compensation payout details

3.5 Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Language settings
• Website usage information
• Cookies and analytics data

3.6 Communication Information

• Emails
• Chat messages
• Customer support communications
• Uploaded files and documents

4. How We Collect Personal Data

We collect personal data:

• Directly from you when you submit a claim or contact us;
• From travel agencies or booking partners where authorized;
• From airlines during claim handling;
• From legal representatives or courts;
• Through cookies and analytics technologies;
• From payment providers;
• From publicly available sources where legally permitted.

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

5.1 Performance of a Contract

We process personal data to:

• evaluate and handle compensation claims;
• communicate with airlines and authorities;
• process compensation payments;
• provide customer support.

5.2 Legitimate Interests

We may process personal data where necessary for:

• fraud prevention;
• legal defense and dispute management;
• improving our services;
• website analytics;
• internal administration;
• business operations.

5.3 Legal Obligations

We may process personal data to comply with:

• tax obligations;
• anti-fraud requirements;
• accounting regulations;
• court orders;
• regulatory obligations.

5.4 Consent

Where required by law, we rely on your consent for:

• marketing communications;
• non-essential cookies;
• specific optional processing activities.

You may withdraw consent at any time.

6. Purposes of Processing

We use personal data for the following purposes:

• assessing eligibility for compensation claims;
• submitting claims to airlines;
• negotiating settlements;
• initiating legal proceedings where necessary;
• processing compensation payments;
• verifying identity;
• preventing fraud and abuse;
• complying with legal obligations;
• improving website functionality;
• maintaining service security;
• customer communication;
• marketing and promotional activities where permitted.

7. Sharing of Personal Data

We may share personal data with:

7.1 Airlines and Aviation Authorities

To process compensation claims and verify travel disruptions.

7.2 Lawyers and Legal Partners

Where legal action or external legal support is required.

7.3 Payment Providers and Financial Institutions

To process payments and compensation transfers.

7.4 IT and Hosting Providers

Including providers of:

• cloud infrastructure;
• CRM systems;
• analytics services;
• customer support tools;
• email communication platforms.

7.5 Marketing and Analytics Providers

Such as:

• Google Analytics;
• Google Ads;
• Meta/Facebook advertising services.

7.6 Government Authorities and Regulators

Where disclosure is legally required.
We do not sell personal data to third parties.

8. International Data Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA) or the United Kingdom where necessary for claim handling or service operations.
Where such transfers occur, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission;
• adequacy decisions;
• contractual protections;
• other legally recognized safeguards.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• claim handling;
• legal obligations;
• dispute resolution;
• accounting and tax requirements;
• fraud prevention.

Retention periods may vary depending on legal requirements and the nature of the claim.
When personal data is no longer necessary, it will be securely deleted or anonymized.

10. Your Rights

Under applicable data protection laws, you may have the following rights:

• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restrict processing;
• Right to data portability;
• Right to object;
• Right to withdraw consent;
• Right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at:
support@easyflightcom.com
We may request identity verification before responding to certain requests.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• ensure website functionality;
• analyze traffic and usage;
• personalize user experience;
• improve marketing effectiveness;
• maintain security.

Cookies may include:

• essential cookies;
• analytics cookies;
• advertising cookies;
• performance cookies.

You may manage cookie preferences through your browser settings or cookie banner.

12. Marketing Communications

Where permitted by law, we may send:

• service-related updates;
• promotional offers;
• newsletters;
• informational content.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

13. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

• encrypted communications;
• access controls;
• secure hosting environments;
• restricted employee access;
• monitoring and fraud prevention measures.

Despite our efforts, no system can guarantee absolute security.

14. Third-Party Websites

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of such third parties independently.

15. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or legal guardian involvement.
We do not knowingly collect personal data from children in violation of applicable law.

16. Automated Decision-Making

We may use limited automated processes to assess claim eligibility or detect fraudulent activity.
No solely automated decision producing legal or similarly significant effects will be made without appropriate safeguards and human review where required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will be published on our website with a revised effective date.
Where required by law, we will notify users of material changes.

18. Contact Information

If you have questions regarding this Privacy Policy or our processing of personal data, please contact:
Easy Flight Com Ltd Email: easyflightcom@gmail.com Website: www.easyflightcom.com

19. GDPR Representative and Supervisory Authority

If required under applicable law, EasyFlightCom may appoint GDPR representatives or legal representatives within relevant jurisdictions.
Users also have the right to submit complaints to their local data protection authority.

20. Acceptance of This Privacy Policy

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.